Bharti Airtel Limited, also known as Airtel, is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia and Africa, and also in the Channel Islands. Airtel provides GSM, 3G, 4G LTE, 4G+ mobile services, fixed line broadband and voice services depending upon the country of operation. Airtel had also rolled out its VoLTE technology across all Indian telecom circles. It is the third largest mobile network operator in India and the second largest mobile network operator in the world with over 411.42 million subscribers. Airtel was named India's 2nd most valuable brand in the first ever Brandz ranking by Millward Brown and WPP plc.
While Airtel is credited with pioneering the business strategy of outsourcing all of its business operations except marketing, sales and finance and building the 'minutes factory' model of low cost and high volumes, they have grabbed market share by doing so with a direct result of mediocrity.Unfortunately, their strategy has since been adopted by several operators. Airtel's equipment is provided by other big companies, essentially making them a leasing agent. It is provided and maintained by Ericsson, Huawei, and Nokia Networks whereas IT support is provided by Amdocs. The transmission towers are maintained by subsidiaries and joint venture companies of Bharti including Bharti Infratel and Indus Towers in India. Ericsson agreed for the first time to be paid by the minute for installation and maintenance of their equipment rather than being paid up front, which allowed Airtel to provide low call rates of ₹1 (1.4¢ US)/minute. Low rates have attracted customers but low quality has angered the same clients that Airtel is meant to serve.
Customers often complain how many times they have you customer care and the standard Airtel response of : "Sorry for the Inconvenience" rather than real customer support.
Top five Airtel Customer Complaints:
- Customers have constant dropped calls on Airtel network.
- Customers have to come out to your balcony to make a conversation because there is no coverage.
- Customers are charged multiple times have you been charged for service that was never delivered.
- Customers are fooled with bills saying that you have crossed your limit for Voice and Data, when you they did not really use that data.
- Customers have internet speed a fraction of what their plan promises.
Airtel has over 200 million customers in India, its one of the top 10 Indian companies, and yet the services are so poor. Companies need to know that customers are the ones that make them profitable. Customers have demanded their money's worth of Airtel to deaf ears. They have even started mass editions to the company to provide a functional service that they are paying for.
The Airtel Facebook page is full of complaints and the standard Airtel response is : "Sorry for the Inconvenience". Airtel really sucks!
shubhankit goyal says"Recently I moved from Voda to Airtel and this is my worst decision in terms of choosing telecom services. Airtel is so pathetic that you cant even watch a youtube video without buffering. They claimed that they have the highest speed in the market but what about the consistency, you are providing high speed for 10 min and for 5 min your internet services stop works. At least other providers provide you the consistency, they have the slow speed but at least your services will not be interrupted"
Former Employee - Anonymous Employee says"If registry, no benefits. They work their employees as if they were in prison. Always short staffed, they work you like a dog. Beware families, I would not take my loved one there! Stop and please turn around to go to a place who would be more dedicated."
Tellecaller (Former Employee) says"No respect for employees and stressful environment doesn't let you work peacefully and didn't gave me salary and made me work for two months. Worst experience! Don't ever go for call centre jobs"
kumkum bhojak says"I never seen such a Worst network ever"
says"Just pretty much the worst company I have worked for. No pros, mostly politics is the rule of the game. If you are interested in politics and no work you will find some amazing people here."
DTH Sales And Service (Current Employee) says"Airtel so poor Management for off-roll employee . bad culture for off roll employee. if any one interested for job please dont join as offroll. if onroll its fine."
waseem ahmed says"Pathetic service.. never ever try Airtel it use to be the best network and know for it's customer service but now they are looting money from the customer... Every time u get in touch with the customer care u get speak to idiotic, so called supervisor where they commit a solution or a call back and that never happens.. u call them again same things repeats I have registered a complaint to remove a add on from last 5 months and yet my problem is not solved.. it's completely worthless service never try Airtel"
Former Employee - Market Analyst says"Bad salary for long work"
Store Manager (Former Employee) says"Only stress , they force you to achieve target, otherwise you resign no job security, no work life balance,if target not achieved they ask you to stay back and achieve your targetNo prosNo job security, low pay"
shakeelGanguly says"Beauty of @airtelindia @Airtel_Presence .. worst network, worst app, worst diagnosis!!! Feeling really cheap, using… https://t.co/S84puNqcAF"
Uncle_Fortune says"RT @iamJokunle: Airtel network sucks kilode"
iamJokunle says"Airtel network sucks kilode"
sippa28 says"@airtelindia @Airtel_Presence Is this the kind of speed expected at today's time of 4G? It was today I installed a… https://t.co/dXp6cj9QbO"
In The News
Zambia Reports reports"Airtel Booth Operator In Chinsali Shot By Criminals, Steal K58,000 From Him"
Business Today reports"Telecom industry loses 82 lakh subscribers in April; Airtel, Voda-Idea biggest losers"
Business Today reports"Airtel needs to tackle AGR crisis, tepid revenues before taking on Jio"
Economic Times reports"Airtel | Boycott Chinese products: Huawei may lose Airtel's Tamil Nadu 4G circle to Ericsson"