Airtel Sucks Customer Reviews and Feedback
Bharti Airtel Limited, also known as Airtel, is an Indian global telecommunications services company based in New Delhi, India. It operates in 18 countries across South Asia and Africa, and also in the Channel Islands. Airtel provides GSM, 3G, 4G LTE, 4G+ mobile services, fixed line broadband and voice services depending upon the country of operation. Airtel had also rolled out its VoLTE technology across all Indian telecom circles. It is the third largest mobile network operator in India and the second largest mobile network operator in the world with over 411.42 million subscribers. Airtel was named India's 2nd most valuable brand in the first ever Brandz ranking by Millward Brown and WPP plc.
While Airtel is credited with pioneering the business strategy of outsourcing all of its business operations except marketing, sales and finance and building the 'minutes factory' model of low cost and high volumes, they have grabbed market share by doing so with a direct result of mediocrity.Unfortunately, their strategy has since been adopted by several operators. Airtel's equipment is provided by other big companies, essentially making them a leasing agent. It is provided and maintained by Ericsson, Huawei, and Nokia Networks whereas IT support is provided by Amdocs. The transmission towers are maintained by subsidiaries and joint venture companies of Bharti including Bharti Infratel and Indus Towers in India. Ericsson agreed for the first time to be paid by the minute for installation and maintenance of their equipment rather than being paid up front, which allowed Airtel to provide low call rates of ₹1 (1.4¢ US)/minute. Low rates have attracted customers but low quality has angered the same clients that Airtel is meant to serve.
Customers often complain how many times they have you customer care and the standard Airtel response of : "Sorry for the Inconvenience" rather than real customer support.
Top five Airtel Customer Complaints:
- Customers have constant dropped calls on Airtel network.
- Customers have to come out to your balcony to make a conversation because there is no coverage.
- Customers are charged multiple times have you been charged for service that was never delivered.
- Customers are fooled with bills saying that you have crossed your limit for Voice and Data, when you they did not really use that data.
- Customers have internet speed a fraction of what their plan promises.
Airtel has over 200 million customers in India, its one of the top 10 Indian companies, and yet the services are so poor. Companies need to know that customers are the ones that make them profitable. Customers have demanded their money's worth of Airtel to deaf ears. They have even started mass editions to the company to provide a functional service that they are paying for.
The Airtel Facebook page is full of complaints and the standard Airtel response is : "Sorry for the Inconvenience". Airtel really sucks!
Exasperated Airtel (Former) Customer says"Incompetent services in mobile and broadband. They promise high speeds and most of the time pages too long to load and videos are buffering even after 5 minutes. This company\'s customer service is one of the worst in the world. There is absolutely no coordination between their stores and corporate offices. I have received completely inaccurate and misleading information from the customer service representatives and store employees all in the span of five hours. They send you on a wild goose chase if you want to port your number or convert to postpaid or prepaid. Best to leave their services, I will be recommending this to everyone I know."
Current Employee - Product Analytics says"I have been working at Bharti Airtel full-time for less than a year Cons: There is nothing good as far as analytics is concerned, Analytics manager have no clue what analytics is. Random things are thrown and you are expected to deliver. All blames are put on you. Extreme mental stress with no positive outlook and future."
Current Employee - Human Resources Manager says"I have been working at Bharti Airtel full-time Cons: 1. Disrespect each other 2. 24 hour harassment 3. No respect for personal space 4. Treat like slaves"
Former Employee - AB Trainee - Territory Sales Manager says"I worked at Bharti Airtel full-time for more than a year Cons: Its Airtel Business - Emerging segment management, culture at Airtel business - Emerging Business. It is not suited for all. Your boss is superior, he can make you run like a donkey if you don't please him. So weak management and there is no process. It is like a Jungle Raaj. If you want to succeed here, you need to have a godfather. Either make your boss your godfather or somebody else. You can be made a star, performer if you have good relations with the boss because boss will provide you avenues to get more business and he will also be biased. That's where extra power is harmful. Bosses control almost everything. Not a business segment for freshers because everything is controlled by the boss, his reportees (who are in good relations with him). They hire freshers from Management Campus only to ask them to leave in a year without even listening to the issues and not thinking about their future. No training was provided (except for the so-called on-the-job training) so you get to learn what your boss and his reportees want you to know. This is where lack of transparency in the process and other things come into place whose benefits are enjoyed by the bosses. Some bosses are like if you don't contribute to their party expenses, they will start pressurizing you with work. This kind of experience, I never had before. Then added pressure of owning a vehicle etc. Such indifference attitude by the boss and management, I never experienced. Don't bother going to the HR for your issues. They will only make the matter worse. Do nothing! Being very honest, the situation seemed worse than even many government departments. I regret joining this segment."
Current Employee - Software QA Engineer says"I have been working at Bharti Airtel full-time for more than 3 years Cons: Pathetic and Fake Management, do politics a lot with worth candidate."
Former Employee - Senior Manager says"I worked at Bharti Airtel full-time for more than 3 years Cons: Join this company only if you want to spoil your career. It is common to hear saying everyone in the company that I may get fired. There is so much of job insecurity. And this is true to the level of CEO/CIO. You will have constant fear that you can get fired anytime and that can be for any reason. You will only will be fighting to save your job throughout your tenure."
Former Employee - Market Analyst says"I worked at Bharti Airtel part-time for less than a year Cons: Bad salary for long work"
Former Employee - Deputy General Manager says"I worked at Bharti Airtel full-time for more than a year Cons: 1. Perception based. 2. Unclear roles. 3. Licking prevails. 4. Attitude of killing employees."
Current Employee - Software Development Engineer says"I have been working at Bharti Airtel full-time for less than a year Cons: Seniors treat the juniors as they are their personal servants Mismanagement Work environment is very depressing here No work culture No human resource management system We need to fight someone everyday due to numerous reasons and no action is taken against anyone and cannot complaint anyone"
Current Employee - IT Project Manager says"I have been working at Bharti Airtel full-time for more than 3 years Cons: Morally corrupt management - rampant womanization"
Former Employee - Senior Manager says"I worked at Bharti Airtel full-time for more than 8 years Cons: 1. One cannot survive if you do not have a Godfather. 2. No matter how honest and hard-working you are, your performance ratings will still be spoiled to an extent that you can be thrown out of Airtel if you don't do boot licking. 3. Anybody can become your boss and take revenge from you, so be nice to all. 4. Job profiles doesn't matter here only personal relations does. 5. One downgrades his/her CV if you work for longer periods in Airtel as there is no skill-set development. 6. What so ever technical or behavioral training are given have no relation to your job. 7. Educational qualifications doesn't matter here one will find B.A./B.COM getting promoted over BTech, Mtech & MBA. 8. Top talent has already left or leaving Airtel and those who are left have God fathers."
Tellecaller (Former Employee) says"No respect for employees and stressful environment doesn't let you work peacefully and didn't gave me salary and made me work for two months. Worst experience! Don't ever go for call centre jobs"
DTH Sales And Service (Current Employee) says"Airtel so poor Management for off-roll employee . bad culture for off roll employee. if any one interested for job please dont join as offroll. if onroll its fine."
Store Manager (Former Employee) says"Only stress , they force you to achieve target, otherwise you resign no job security, no work life balance,if target not achieved they ask you to stay back and achieve your target Cons: No job security, low pay"
call center (Former Employee) says"Guys I'll really recommend you do not any job like this"
Sales Executive (Former Employee) says"good company but salary is not on time the Tl name is sachin chavhan very bad using bad words to employees there was no location of employss bad company Cons: long hours"
manager (Former Employee) says"not the best place or my experience was horrible my boss was bad and all i went through was not worth it i moved to a different state because it didn't work out"
Software Engineer (Former Employee) says"i worked for airtel near 2 years, they eaten my 1.5 lac from my ctc due to undisclosed policies."
customer service data entry Clark kyc (Current Employee) says"It's a nice place to gain experience with but not productive and job security. I have learned alot about airtel which is a good thing though the working standard should improve. If airtel had to consider customer services employees it would improve alot of things and change some of the bosses. Airtel is a good company that I believe it has a good relationship with customers. I wish the CEO can come in the office and ask how work is done which is bad. I have enjoyed my stay at airtel coz it has really helped me alot. Cons: Only 30 minutes"
Customer Care Associate (Former Employee) says"Typical day at work: planning for the day,update passed on new offer /benefits Cons: long hours"
Store Manager (Former Employee) says"They don't hire employees to manage company insta they hire employees to makes there customer chutiya . Nobody wants to care about this service everyone is running behind the sales... I mean why do you hire a MBA student for selling purpose .. company does not understand difference of management and sale ,so be precised in what you really want to do in Airtel or otherwise you will screw up your career"
Branch Manager (Former Employee) says"For me this was the BEST practical experience. Cons: Low salary, constant office politics, 12 - 14 hour job"
CCR (Former Employee) says"i work Honestly .and from Last 4 months I am in the top position.management is good .every body is nice and cooperative. Cons: yes"
Retail Sales (Former Employee) says"this business it's all about selling sim cards and failure to do so do not get his or he salary so to get money you must sell sim cards to customers . Cons: Short breaks"
Accountant (Former Employee) says"Focus on the company and your individual experience while employed there Cons: no"
TSM (Current Employee) says"as per my experience in bharti airtel is a one of the good company also as per employee benefit any financial help they are given first reference to that employee but still some people have required only targets and no need to say family problem that is not happening hence organisation is good but some peoples are not good"
Sales Executive (Former Employee) says"i dont feel much hard to work ,i have learned alot of things which help me in my career . the hardest part is when i new joined . i will enjoy while doing work. Cons: yes"
Telecaller (Former Employee) says"Receptionist Cons: long hours"
verification executive (Former Employee) says"postpaid connection verification in how many connection purchase in company. and submited proof."
Customer support executive (Former Employee) says"Very fun filled environment and the first job that thought me abtout the work culture Cons: Na"
telecaller (Current Employee) says"i'm resolve the qauiry of castomers. and solve the problam of castomer's. Cons: long hour"
shubhankit goyal says"Recently I moved from Voda to Airtel and this is my worst decision in terms of choosing telecom services. Airtel is so pathetic that you cant even watch a youtube video without buffering. They claimed that they have the highest speed in the market but what about the consistency, you are providing high speed for 10 min and for 5 min your internet services stop works. At least other providers provide you the consistency, they have the slow speed but at least your services will not be interrupted"
kumkum bhojak says"I never seen such a Worst network ever"
waseem ahmed says"Pathetic service.. never ever try Airtel it use to be the best network and know for it's customer service but now they are looting money from the customer... Every time u get in touch with the customer care u get speak to idiotic, so called supervisor where they commit a solution or a call back and that never happens.. u call them again same things repeats I have registered a complaint to remove a add on from last 5 months and yet my problem is not solved.. it's completely worthless service never try Airtel"
Gopal Upadhyay says"Very very poor network quality. Net speed like 0."
shakeelGanguly says"Beauty of @airtelindia @Airtel_Presence .. worst network, worst app, worst diagnosis!!! Feeling really cheap, using… https://t.co/S84puNqcAF"
Uncle_Fortune says"RT @iamJokunle: Airtel network sucks kilode"
iamJokunle says"Airtel network sucks kilode"
sippa28 says"@airtelindia @Airtel_Presence Is this the kind of speed expected at today's time of 4G? It was today I installed a… https://t.co/dXp6cj9QbO"
In The News
Zambia Reports reports"Airtel Booth Operator In Chinsali Shot By Criminals, Steal K58,000 From Him"
Business Today reports"Telecom industry loses 82 lakh subscribers in April; Airtel, Voda-Idea biggest losers"
Business Today reports"Airtel needs to tackle AGR crisis, tepid revenues before taking on Jio"
Economic Times reports"Airtel | Boycott Chinese products: Huawei may lose Airtel's Tamil Nadu 4G circle to Ericsson"